TSM - The Service Manager

The TSM service management solution is the only comprehensive field service repair and maintenance solution allowing service organisations to efficiently manage business activities accross the organisation. Our extensive client base tells us that TSM has positively impacted cashflow, profitabiliy, revenue, customer satisfaction and overall business performance.

TSM helps a field service operation be more profitable, deliver improved customer service and reduce costs by freeing up time to find new ways to generate increased revenues.

Key Benefits Instant viewing of customer details, history and contracts. Technician scheduling, notification and dispatch. Tracking of labour, parts and miscellaneous charges. Equipment history and resolution statistics. Managing inventory levels in one or more stock locations. Generating purchase orders for stock replenishment. Management of preventative service agreements and warranty entitlement. Sales of parts. Generating invoices for time and materials. Integration with leading accounting software. Analysis of information captured for management decision making to further improve profits, productivity and streamline processes. Full functionalty in the field via a wireless Pocket PC.

TSM CRM Link

The TSM CRM link provides TSM users with all the benefits of implementing a Customer Relationship Management (CRM) solution including:

• Customer contact history
• Mailing / emailing customers
• Automating processes

TSM software centralises the management of field service, service contracts, logistics, repairs, sales orders and billing. Solutions can include web and mobile eService for field staff and customer self-service, project costing, service/sales integration and integration with financial systems.

Combined with a CRM link and your accounting package, TSM provides the ideal set of tools to complete the picture for any in-house repair or field service business.

The TSM CRM link currently supports GoldMine and ACT! 2000

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